Effective Date: 01/04/2025

At Matri Water Products Pvt. Ltd., your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with us through any digital or offline channel.

Information We Collect

We collect the following types of information:

  • Personal Information (only when voluntarily submitted via forms):
    • Name
    • Email address
    • Phone number
    • City or location
    • Other contact details you choose to provide
  • Non-Personal Information:
    • IP address
    • Browser type and version
    • Pages visited and time spent on the site
    • Referring websites

Note: We do not collect any financial or sensitive personal information.

How We Use Your Information

Your information may be used for the following purposes:

  • To respond to your inquiries or messages
  • To contact you regarding dealership, bulk orders, or partnership opportunities
  • To improve our website and service experience
  • To send updates related to our products, campaigns, or business (only if you opt in)

Cookies & Analytics

Our website may use basic cookies and third-party tools like Google Analytics to understand user behavior and improve performance. These tools do not collect personally identifiable information unless explicitly submitted by the user.

You can disable cookies through your browser settings if you prefer not to share browsing data.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to any third party.
We may share your information with:

  • Internal teams or authorized personnel to assist with your query
  • Third-party service providers (like Google Forms or analytics tools) for operational purposes only

All such parties are expected to comply with applicable data protection standards.

Data Security

We take appropriate technical and organizational measures to protect your information. While we rely on secure platforms (e.g., Google Forms) for data collection, please note that no system is 100% secure.

Your Rights

You may contact us to:

  • Request access to your personal data
  • Ask us to correct or delete any personal information we hold
  • Withdraw consent for contact or promotional communications

Email us at life@dropswater.com with your request.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect data from minors.

Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in our practices or for legal reasons. We encourage you to check this page periodically.

Last updated on: 23/06/2025

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Matri Water Products Pvt. Ltd.
Email: life@dropswater.com
Phone: +91 96099 01662
Address: RK Mission Rd, Mokdumpur, Malda, West Bengal – 732101